FAQs - Frequently Asked Questions

What currency do you accept

All credit card charges will be processed in US dollars.

How long does it take to receive the vents?

We can ship most standard unfinished floor vents in about 7-10 business days. Exotic species, Egg Crate, Baseboard, Cold Air returns and pre finishing take approximately 3-4 weeks to manufacture.

How do I know what size I need?

Measure twice. Order once!
Measure the opening in your floor, wall or ceiling. The width and length of your opening should match the duct opening sizes.

What colors do you offer?

At the current time we can ship unfinished or prefinished with a natural finish.  Both semi, and low gloss finish options are available.

What species of wood do you offer?

Our vents are manufactured in Red Oak, White Oak, 1/4 Sawn White Oak, Maple, Beech, Birch, Ash, Hickory, Fir, Cherry, Walnut, Brazilian Cherry, Brazilian Mahogany, and Brazilian Walnut, other species may be available please call to inquire.

What is a self-rimming vent?

A self-rimming vent is one that sits on the surface of an installed floor. It rims the floor much like the metal vents.

What is a flush-mount vent?

A flush-mount vent sits flush with 3/4" hardwood floor. It is strongly recommended that this vent be installed with the hardwood floor.

What is a cold-air return?

A cold-air return is a vent that is usually much larger than a standard heating vent. These are usually wall-mounted and are positioned in line with the baseboard.

How do I finish an unfinished register?

Sand all surfaces lightly with fine grit sandpaper. Do not use steel wool as it tends to shed fibres that stick to the grain and ruin a smooth finish. Stain all surfaces of the register: top, ends and louvers to the desired colour. No need to finish the back of the vent as it is sealed at the factory.

1. Allow to dry thoroughly.
2. Apply three coats of desired finish to all surfaces with a light sanding in between.
3. Allow to dry thoroughly

Do I really need an air flow damper?

Some areas require an air flow regulator, this is why all of our standard warm air vents come with one.

Can these register be walked on?

It is not recommended that you use wooden floor vents in high traffic areas.